Privacy policy.

By accessing this web site, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

1. Personal Data We Collect

We may collect and process the following information:

  • Contact details (name, email, phone number)

  • Billing and payment information

  • Student details relevant to tutoring (name, age, school, academic subjects)

  • Communications and lesson records (emails, chat confirmations, calendars, online meeting links)

  • Website usage data (through cookies or analytics tools, if enabled)

2. How We Collect Data

Personal data may be collected when you:

  • Submit an enquiry via our website

  • Confirm a booking or make payment

  • Communicate with us about lessons or consultancy services

  • Use our website, which may collect limited technical information through cookies

3. Purpose of Collection

We use personal data for the following purposes:

  • To deliver tutoring, consultancy, and admissions coaching services

  • To issue invoices, process payments, and maintain business records

  • To communicate regarding scheduling, lesson materials, and progress

  • To comply with legal, regulatory, and tax obligations

  • To improve our website and services through limited analytics

4. Use of Cookies & Analytics

Our website may use cookies or similar technologies to enhance your browsing experience and analyse website traffic. You may disable cookies in your browser, though certain features may not function properly. If we use third-party analytics tools (such as Google Analytics), these providers may collect anonymous usage data in line with their own privacy policies.

5. Use of Third-Party Services

We may use trusted third-party providers to deliver services, including:

  • Online communication platforms (e.g. Zoom, Google Meet)

  • Cloud storage and collaboration tools (e.g. Google Drive)

  • Payment processors (e.g. bank transfer providers, payment gateways)

These providers may process data according to their own privacy policies.

6. International Data Transfers

As we work with international families, your data may be stored or processed outside Singapore (for example, on servers operated by Google or other third-party providers). We take reasonable steps to ensure that such transfers comply with the PDPA.

7. Data Protection & Security

We implement reasonable safeguards to protect personal data, including secure storage and restricted access. However, no method of electronic transmission or storage is fully secure, and we cannot guarantee absolute security.

8. Retention of Data

We retain personal data only as long as necessary for the purposes stated above, or as required by law. When no longer needed, data will be securely deleted.

9. Your Rights

Under the PDPA, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Withdraw consent for data collection, use, or disclosure (subject to legal/contractual limitations)

To exercise these rights, please contact us using the details below.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the “Last Updated” date clearly indicated.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact our Data Protection Officer:

Yi Ting
Email: sg.auraanalytics@gmail.com